Product & User Research
Design Practice Lead and Manager
Copper Inc. March 2018-Present
Own, maintain, and improve sales rep experiences from discovery research to implementation by delivering UX, UI, & IxD. Identify where features work and where they don’t, and help redefine the user experience and personas of the product. Teach Lean UX and User Centered processes and methodology to product management, engineering and design teams. Help mentor designers and product managers in product vision and strategy. Develop, facilitate and coordinate team and product vision workshops along with metrics for success, particularly on how to create alignment across team, functions, and the organization as a whole. Manage Designer
Senior Product Designer
Pivotal Cloud Foundry/Pivotal Labs . June 2016-March 2018
Helped define and improve product experience for PCF Metrics, an app developer tool. Created user journeys and personas for the product and PCF as a whole. At Pivotal Labs, I worked with clients such as Boeing, Amex GBT, Harley Davidson, Sparta, among others to design and deliver products from consumer to business web and mobile applications. Worked directly with client teams to enable them with user centered design methods from concept to full product delivery. Facilitated workshops with stakeholders to align on business and product goals.
User Experience Design Intern
Teradata June 2015-August 2015
Worked across 2 products within Teradata. Helped redefine a marketing operations workflow experience from waterfall to a streamlined agile process. Defined and developed a contextual help flow for the documentation and help team. Collaborated in a global distributed team.
Previous Roles/Design Experience from 2008-2015 (Please view Linkedin)
2012-2015 Associate Instructor for Interaction Design & HCI at Indiana University
2010-2015 Web & Communications Designer (multiple roles) Indiana University
2008-2009 Graphic Designer at Author Solutions, Inc.
M.S. Human Computer Interaction Design, 2016, Indiana University
B.A. Graphic Design and Art History Double Major, 2008, Indiana University
User Centered Design ethos, Product Strategy, Interaction Design, Visual Design Prefer Sketch, Figma and Invision, raised in Adobe. Learning new tools is a hobby.